Introduction
At Masjedk, we are committed to protecting users’ privacy and handling their data with the highest standards of security and transparency. We believe privacy is a fundamental right for every user, and we work to keep your experience with our app safe and trustworthy.
This policy explains in detail how we collect, use, and protect personal information and data gathered when you use Masjedk. We encourage you to read it carefully to understand your rights and our obligations regarding your personal data.
By using Masjedk, you agree to the collection and use of information in line with this policy.
Information we collect
Information collected automatically
When you use the app, we automatically collect certain information to improve the experience and deliver our services more effectively:
Geographic location: We use your location to identify nearby mosques and show relevant information for your area. You can control location permissions in your device settings.
Device type and operating system: We collect information about the type of device you use (such as iPhone or Android) and the OS version to ensure optimal compatibility.
Usage data: We collect information about how you interact with the app—such as screens you visit and features you use—to improve the user experience.
Performance information: We collect data about app performance such as load speed and technical errors so we can continually improve reliability.
Information you provide
We may ask you to voluntarily provide certain information to improve our services:
Contact information: Such as email or phone number when you contact us for support or inquiries.
Personal preferences: Such as favourite mosques or favourite activities to personalize your experience.
Information entered in forms: Any information you submit through contact forms or feedback notes.
How we use information
We use the information we collect only for the purposes below, and not for other purposes without your explicit consent:
Showing nearby mosques: Using your location to display nearby mosques with accurate distance and directions.
Improving user experience: Analysing usage data to understand how people use the app and to refine the interface and features.
Sending notifications: Sending important alerts such as prayer times, events at nearby mosques, announcements, or significant app updates.
Responding to inquiries: Using contact details to answer your questions and provide technical support.
Ensuring security: Protecting the app from misuse and preventing fraud or suspicious activity.
Legal compliance: Meeting applicable legal and regulatory requirements.
Sharing information
We may share your information only in the following limited circumstances:
Official authorities: With government and religious authorities directly involved in mosque administration and religious services, only when necessary and in accordance with applicable law.
Service providers: With trusted companies that help us operate the app and that adhere to equivalent privacy standards.
Legal compliance: When required by law or to respond to lawful requests.
We value your privacy and are committed to protecting your data. We clearly confirm:
We do not sell, rent, or exchange user data with any external parties for commercial or marketing purposes.
Data protection
We protect your data using up-to-date technologies and security practices. We apply comprehensive technical and organizational safeguards that include:
Encryption: Using advanced encryption protocols to protect data in transit and at rest.
Access control: Restricting access to personal data to authorized personnel who need it to perform their duties.
Security monitoring: Continuous monitoring of systems to detect suspicious activity or intrusion attempts.
Regular updates: Updating security systems regularly to address emerging threats.
Backups: Performing regular backups to maintain service continuity and reduce the risk of data loss.
Your rights
We respect your rights regarding your personal data. You may:
Right to rectification: Request correction or updating of inaccurate or incomplete information.
Right to erasure: Request deletion of your personal data from our systems, subject to retaining certain data where the law requires.
Right to object: Object to certain processing of your data.
Right to restriction: Request restriction of how we use your data in specific circumstances.
To exercise any of these rights, please contact us using the details at the end of this policy.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices, comply with new legal requirements, or improve our services. When we make material changes, we will:
Publish the updated policy on this page and refresh the “Last updated” date.
Notify you via the app or email about significant changes.
Give you a reasonable period to review changes before they take effect.
We recommend reviewing this policy periodically to stay informed. Continued use of the app after updates are posted indicates acceptance of the revised policy.
Contact us
We are here to answer questions and address concerns about your privacy and data. If you have questions about this policy or our privacy practices, or wish to exercise your rights, please reach us through:
We will do our best to respond within 48 business hours.